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Ocado delivery driver jobs

Ocado is one of the few big names that puts van drivers on a permanent payroll. Here's what the Customer Service Team Member role actually is and what it takes to get one.

By Delivery Driver HQ · Updated 13 September 2026

An employed van job, not a gig

Ocado Logistics runs the delivery fleet for Ocado.com and its grocery partners from a network of customer fulfilment centres and smaller spoke sites around the UK. Its drivers are called Customer Service Team Members, and the title is deliberate: you are the only Ocado person the customer ever meets, so the job is judged on the doorstep as much as the driving. The contract is permanent and employed, typically 40 hours a week on a rota, with part-time shifts at some sites. That makes it a very different proposition from the self-employed owner-driver rounds most parcel networks offer.

What the shifts look like

Shifts run at 8 or 10 hours and start early or finish late, because grocery delivery slots span the whole day. Ocado publishes rotas 13 weeks in advance, four times a year, which is unusual in delivery and the main reason drivers with families pick it. Breaks are paid and built into the route, and vans are loaded before you arrive. The physical side is real: across a week you can carry close to a tonne of shopping from the van to the door, including up flights of stairs, and every tote is lifted by hand.

What you need

  • A full UK or EU driving licence held for at least 12 months.
  • No more than 6 penalty points, and no disqualification in the last 5 years.
  • The right to work in the UK.
  • Customer-facing experience helps; the assessment is as much about manner as about driving.
  • Fitness for repeated lifting and a full day on your feet.

Pay and benefits

Ocado sets hourly rates by site, with premiums for evenings and weekends, so headline figures move with location. Recent listings on Delivery Driver HQ for the Bicester sites advertised around £30,100 a year for a full-time role. On top of pay, Ocado gives staff free shares worth 0.5% of annual pay twice a year, a pension with matched contributions, life insurance and staff discount schemes. For an employed van job with no vehicle costs, it is a benchmark worth knowing when you weigh up a self-employed offer.

How to apply

Ocado recruits through its own careers site, by site and shift pattern. Listings below are roles on Delivery Driver HQ that name Ocado, with the latest employed and self-employed van work underneath. Create a free driver account and add a job alert for your postcode to hear when new Ocado or similar employed van roles post near you.

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Sources

  1. Ocado Logistics - Customer Delivery careers
  2. GOV.UK - Prove your right to work